FAQ's

Absolutely! Just email info@GAIAcustom.com and we will be happy to help you through the custom process and answer any questions that you may have.

We have some pretty creative people here at GAIA and we are happy to help you turn your ideas into custom apparel. Just contact us at info@GAIAcustom.com. To help get us on the right track consider these 3 easy steps to get you on your way to a great design. 1) Find a cool hi-res background image - use keyword search on google or photo sites such as shutterstock.com, istockphoto.com to find a good hi resolution background (a .jpg) and or a logo vector based (.AI). Send us the URL so we can inspect first and ensure you get the correct, it needs to be hi res! Try adding keywords such as "grunge", "background" and "your color choice" to enhance your keyword search. Make sense? 2) Create a logo - same process as in 1) but add the keyword "illustration" to ensure that your search results will be in vector (not bitmap) format so that we can scale and/or recolor if necessary. If you already have a logo, please attached it to the email that you send to us. 3) Choose a font for your names, numbers & team name - go to dafont.com and send us the URL of the font you like so we can download it.

Yes. Samples are charged at the 6+ rate per item, plus $9.95 for shipping (for up to two pieces). Each additional item is $2.50 for shipping. All samples are fully refundable if returned and unworn. Shipping is non-refundable. ​ We are happy to ship you samples, HOWEVER, the absolute best way to ensure that you order the correct size is to visit our fit guide. Compare the chest measurement of your favourite shirt to our fit guide measurements. We always make our sizes on specification. Don't know your chest size? Lay your current shirt VERY flat on a table (no wrinkles) then measure the chest width under the armpits, multiply x2 to get circumference.

We certainly can, however it is YOUR RESPONSIBILITY to confirm your custom uniform requirements (if applicable) and to confirm these requirements with your sales or customer service prior to ordering.

Yes, as long as it is the same style any combination of mens and womens pieces can be combined to meet an order quantity to receive the applicable price discount.

No. Once the final details of your order have been confirmed you cannot alter your order in any way. Consequently, please consider ordering extra apparel pieces to ensure that you can adequately meet the needs of your group. Additional new orders/re-orders are subject to the quantity price shown on the respective product page.

All GAIA orders are 100% customized gear made to your specifications. Please be aware that after we submit your order to production you cannot alter your order in any way, or cancel your order.

Your custom order will ship within 4 weeks of confirming your final order details and upon receipt of payment, plus 4-7 business days with FEDEX. This applies globally. Need it faster? RUSH production* is available, but not guaranteed. It needs to be confirmed with your sales person at time of order due to limited availability. If your order is shipped after the promised RUSH date then your RUSH fees will be refunded. RUSH (add $3/unit) - Ships in < 3 weeks, plus 4-7 business days in transit. SUPER RUSH (add $6/unit) - Ships in < 2 weeks, plus 4-7 business days in transit.

We ship globally with prices as follows: $3.00/item for 12-48 items order. $2.50/item for 48-100 items. $2.00/item for 100+ units. Minimum is $50.00 per order or $3.00/per item whichever is higher. This minimum is due to new FEDEX fuel surcharge.

GST or HST is applied to all Canadian orders. Orders outside Canada and the US may be subject to local sales tax, however any applicable import duties are paid for by GAIA.

Please visit our Fit Guide.

Yes. Samples are $9.95 per item, plus $9.95 for shipping (for up to two pieces). Each additional item is $2.50 for shipping. All samples are fully refundable for the product value if returned and unworn. Shipping is non-refundable. However, please visit our fit guide prior to ordering samples. The fit guide is the most reliable method for choosing the correct size.

All custom apparel should be washed inside out, in cold water, with like coloured items and then hung to dry. Garments should be removed from the washing machine as soon as possible after completion of the washing cycle. This will preserve the technical features, colour and print clarity and protect your other clothing items from potential running of colours and ink.

If a problem, omission or miscommunication happens you should contact us at customerservice@GAIAcustom.com to discuss the issue. Most problems that occur during custom production are minor in nature, meaning that they do not impact the overall appearance or function of the garment. In most cases, we will request your understanding and offer you a coupon or retroactive discount that more than compensates you for the minor error. However, if the problem is of pervasive nature we may request that you return the goods and we will remake your order at no cost. Please visit our warranty page for further details.